Frequently Asked Questions

Everything you need to know to gear up for your next adventure.

What is the standard shipping time for sports gear?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental US.

How do I return an item that doesn't fit?

We offer a 30-day hassle-free return policy. Items must be in original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

Are your products covered by a warranty?

Yes, all equipment sold at Find Your Haven comes with a minimum 1-year manufacturer warranty against defects in materials and workmanship.

How do I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.

Do you offer international shipping for overseas athletes?

Currently, we ship to over 50 countries. International shipping rates and delivery times vary by destination and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.